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Privacy Policy

This document pertains to the handling, transmission, and storage of data within ShipGenius LLC.

Definitions

Data: Any information collected, processed, stored, or transmitted by Ship Genius LLC, including personal, transactional, and shipping information.

Server: A computer or system that provides data, services, or applications to other computers, known as clients, over a network.

Storage: The process and systems involved in retaining data electronically, either on physical servers or cloud-based platforms.

Database: A structured collection of data stored electronically and accessible via a software system.

Authentication: The process of verifying the identity of a user or system before granting access to resources.

Authorization: The process of determining what an authenticated user or system is allowed to access or perform.

Encryption: The process of converting information into a code to prevent unauthorized access. Ship Genius encrypts all data transmitted over the internet using HTTPS.

Sensitive Information: Personal, financial, or other data that could be used to identify an individual or business and is protected through encryption and other security measures.

Carrier: A third-party company responsible for shipping and delivering packages, including UPS, USPS, DHL eCommerce, and FedEx.

Rating: The process of calculating the cost of shipping a package based on weight, dimensions, destination, and other factors.

Account: A Ship Genius profile that contains user information and settings, such as Individual or Shipper Account types.

Website(s): The Ship Genius website (https://lite.shipgeni.us) and any associated web applications.

Transaction: The process of processing a payment or order, typically via credit card, ACH, or Wallet.

Receipt: The confirmation and record of a transaction that outlines the payment details and services rendered.

Payment Processor: A third-party company that handles the processing of transactions, including credit card, ACH, and Wallet payments.

Account Type: The type of account established with Ship Genius, categorized as either: Individual Account: A direct-to-consumer option for sole users. Shipper Account: A business entity conducting higher package volumes.

About Us

Ship Genius LLC is a Cloud-Based SaaS (Software as a Service) provider offering:

  • (A) Shipping Label Generation Services

  • (B) eCommerce Order Management (future)

  • (C) Analytics Services

  • (D) In-House Shipping Kiosk Desktop Applications (future)

  • (E) Warehouse Management Software (future)

  • (F) API Integration Services

ShipGenius LLC is registered in the state of Utah and currently provides services only within the United States of America.

Policy Overview

At Ship Genius LLC, we prioritize security. Your information is protected at every level, and we never expose your data to third-party services without your explicit consent.

All data transmitted over the internet is encrypted using HTTPS, ensuring secure data transmission. However, please note that no method is 100% secure, and while we strive to protect your sensitive information, we cannot fully guarantee its security.

Passwords are protected through three layers of encryption: a SHA256 hash, salted, and then peppered. The pepper is stored as a secret value and is the only means by which passwords can be decoded.

Data Collection

Ship Genius collects sensitive information to facilitate transactions through our Payment Processor and Carriers, enabling the purchase of shipping labels. We do not collect information such as browsing history, page time, or download data. You may receive email notifications regarding marketing, receipts, and account updates. You have the option to opt out of marketing emails.

  • (A) First & Last Name

  • (B) Email Address

  • (D) Password

  • (E) Credit Card Information (Card Number, CVV, Expiration Date, Zip Code)

    Note: This information is NOT stored by ShipGenius. It is collected by our third-party Payment Processor via an iframe and does not interact with our backend servers.

  • Business Account

  • (A) Email Address

  • (B) First & Last Name

  • (C) Password

  • (F) Business Address

  • (G) Business Phone

  • (H) Business Email

Third-Party Data Sharing

To provider our services, ShipGenius shares data with the following third-party affiliates:

  • (A) Financial Partner

  • ShipGenius works with a Payment Processor to manage all transactions, including ACH, credit/debit card payments, and wallet transactions.

  • (B) Carriers

  • To generate shipping labels and provide real-time ratings and tracking, ShipGenius connects with the following carriers.

  • • USPS

  • • UPS

  • • DHL eCommerce

  • • FedEx

  • • DHL Express

  • • Passport Global

By using our platform, you authorize Ship Genius to transmit any required sensitive information to these third-party systems.

Data Retention

We store your information securely in a cloud environment, with access restricted to select employees who use multi-factor authentication (MFA). All employees with access are bound by a privacy agreement, restricting data usage to troubleshooting, customer service, and legal compliance.

Shipment history is stored according to the retention policies of the respective Carrier. Payment information is retained for up to 30 days to ensure all Carrier adjustment payments are processed.

Data Subject Rights

We respect your rights regarding your personal information and strive to ensure transparency and control over how your data is used. Depending on your jurisdiction, you may have the right to:

  • • Access your personal data and request a copy of the information we hold about you

  • • Request the correction of inaccurate data.

  • • Request deletion of your data or account.

  • • Restrict the processing of your data.

  • • Object to the use of your data for marketing purposes

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected information from a minor withour parental consent, we will delete such information promptly.

Data Processing Agreement

In providing services to Shipper Account holders, ShipGenius LLC acts as a data processor, while the account holder remains the data controller. This means you (the Shipper) determine the purpose and means of processing personal data, and we process it only on your behalf and per your instructions.

Cookies and Tracking Technologies

ShipGenius LLC currently does not track user behavior via cookies or analytics tools. However, our websites may use essential session cookies to facilitate login and account continuity. No personally identifiable information is collected through cookies at this time.

Limitation of Liability

ShipGenius LLC is not responsible for delays, losses, or damages resulting from actions taken by Carriers, Payment Processors, or other third parties. While we take industry-standard precautions, we cannot guarantee that data transmitted over the internet or stored in our systems is completely secure. Users assume full responsibiility for the use of ShipGenius services, including inputting accurate data, complying with all local shipping regulations, and maintaining the security of their login credentials.

Security Breach Notification

In the event of a data breach, we will notify affected users within 72 hours of becoming aware of the breach. Notification will include details on the extent of the breach, what data may have been compromised, and steps you can take to mitigate any potential harm.

Any updates to our data privacy policy will be posted at https://shipgeni.us/privacy-updates. Each update will be dated and accompanied by a summary of the changes made to the policy.

Contact us

For any inquiries regarding this policy, please contact us at:

Email: info@shipgeni.us

Phone: 385-444-7447